Privacy policy

PRIVACY POLICY

1. Who We Are

This Privacy Policy explains how Dietpharm collects, uses, and protects your personal data when you use our webshop and related services.

2. What Data We Collect

We collect only the data necessary to provide a secure and high-quality service:

  • Contact information (first name, last name, email, phone number)
  • Billing and shipping address
  • Order and payment information
  • Information you provide through forms (inquiries, comments)
  • Technical data such as IP address and cookies (see Cookie Policy)

3. Why We Collect Your Data

We use your data exclusively for the following purposes:

  • Processing and delivering orders
  • Communication related to purchases
  • Issuing invoices and fulfilling legal obligations
  • Improving the webshop experience (analytics)
  • Sending newsletters only with your consent

4. Legal Basis for Processing

We process your data based on:

  • Performance of a contract (order and delivery)
  • Legal obligations (accounting, fiscal requirements)
  • Consent (marketing, newsletters)
  • Legitimate interest (system security, basic analytics)

5. Data Sharing

We share your data only when necessary with:

  • Delivery service providers
  • IT and hosting service providers
  • Payment processors
  • Marketing platforms – only with your consent

We never sell your personal data.

6. Data Retention

  • Purchase data: in accordance with legal obligations (typically 10 years)
  • Newsletter data: until consent is withdrawn
  • User account: until deletion

7. Your Rights

You have the right at any time to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion (“right to be forgotten”)
  • Restrict processing
  • Data portability
  • Withdraw consent
  • Lodge a complaint with AZOP (Croatian Personal Data Protection Agency)

To exercise your rights: [insert email, e.g. privacy@dietpharm.hr]

8. Data Security

We implement technical and organizational measures to protect your data against loss, misuse, and unauthorized access.

9. Cookies

For more details, please refer to our Cookie Policy.

10. Policy Updates

This Privacy Policy may be updated from time to time. The latest version will always be available on this page.